Fees & Booking
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Simple, transparent,
no surprises.
Getting started should feel straightforward, not stressful. Below you'll find everything you need to know about session fees, how to book, and what to expect — so you can take that first step with confidence.
How it works
Choose a time that suits you and book a free 15-minute call. No referral — just a relaxed conversation to see if we're a good fit.
1
Book a free consult
We'll talk about what's brought you here, what you're hoping for, and how I work. You can ask me anything. There's no obligation to continue after this call.
2
We have a chat
If it feels right, we'll schedule your first full session. You choose how you'd like to meet — phone, video, or text — whatever feels most comfortable.
3
Book your first session
4
We work at your pace
Sessions are 50 minutes and scheduled at a frequency that suits you. There's no fixed programme — we go at whatever pace feels right for where you are.
Session Fees
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Duration: 15 minutes | Fee: Free ($0 AUD) | Location: Telehealth (Online Video or Phone)
Best for: Prospective clients who want to ask questions, check clinical fit, and feel comfortable before booking a full session.
Finding the right counsellor is an important first step. This short, zero-pressure connection call is an opportunity to meet Claudia, share a brief snapshot of what you are seeking support with, and see if Whispering Hope Therapy feels like the right fit for you.
What to expect: A relaxed 15-minute video or phone conversation where we discuss your goals, answer any questions you have about how sessions work, and explore which container—whether a Focused Check-In, Standard Session, or Unhurried Deep Dive—best suits your needs.
Our approach: Warm, gentle, and unhurried. There is no obligation or pressure to book a full session at the end of the call.
Please note: This call is an administrative and fit-check consultation to help you decide if you'd like to work together, rather than a full clinical therapy session.
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Duration: 30 minutes | Fee: $85 AUD | Location: Telehealth (Online Video)
Best for: A single topic, quick decision clarity, or a momentum check-in between regular sessions.
If you feel overwhelmed by the thought of filling a full 50-minute hour or simply need a low-pressure space to talk through one pressing stressor, The Focused Check-In offers a targeted, gentle container.
What to expect: We skip the long intake and jump straight into your chosen anchor topic for the day. To protect your emotional safety and energy, we keep a firm boundary at minute 28, leaving time to ground and log off without feeling rushed.
Please note: This format is designed for focused check-ins and life decisions, and is not suitable for acute mental health crises or deep trauma processing.
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Duration: 50 minutes | Fee: $130 AUD | Location: Telehealth
Best for: Ongoing therapeutic care, core life transitions, and steady personal exploration.
Our Standard Therapy session provides a warm, reliable space to unpack ongoing life changes, explore anxiety, process burnout, or work through personal challenges at a steady, sustainable pace.
What to expect: A traditional, 50-minute virtual session where we move at your pace. We spend time exploring what’s happening in your life, developing coping strategies, and grounding before you step back into your day.
Weekend appointments available - $160
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Duration: Two 90-minute sessions in the same week (e.g., Monday & Thursday) | Fee: $480 AUD
Best for: Major life pivots, decision crossroads, fertility/IVF story processing, or deep clarity without the rush.
When you are navigating a significant life transition, watching the clock in a standard session can feel restrictive. The Unhurried Deep Dive splits 3 hours of intensive work across two gentle 90-minute sessions held a few days apart.
What to expect:
Session 1 (90 mins): We map your current landscape, unpack the underlying friction, and identify your core anchor goal.
The Incubation Gap (2–3 days): You have time to rest, let insights settle, and sleep on what we uncovered.
Session 2 (90 mins): We return to refine our direction, build a concrete 30-Day Action Blueprint, and ground before logging off.
Includes: Pre-session Reflection Pack, two 90-minute telehealth video sessions, and a personalized post-session action summary sheet.
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Duration: 60 minutes | Fee: $200 AUD | Location: Telehealth (Online Video)
Best for: Navigating communication patterns, life transitions, decision crossroads, or re-establishing emotional connection.
When two people bring their unique perspectives, stories, and communication styles into the room, standard 50-minute sessions can sometimes feel rushed. Extended couples sessions ensure there is ample time for each partner to speak, process, and ground together.
What to expect: A balanced, facilitated conversation using telehealth where we explore current friction points, identify recurring communication loops, and practice practical tools to foster emotional safety and clarity.
Our approach: We focus on the health of the relationship container itself—creating a non-judgmental space where neither partner is blamed, and both feel supported.
Includes: Pre-session intake questionnaire for both partners and post-session communication reflections where appropriate.
Weekend appointments available - $225
Please note that our session fees have increased July 2026 to reflect the rising costs of delivering quality therapeutic care. We're grateful for your continued trust in Whispering Hope Therapy and remain committed to providing accessible, professional support.
Good to know
Medicare & rebates
Some counselling services in Australia are eligible for Medicare rebates under a Mental Health Care Plan. At this stage, Whispering Hope Therapy is a private-pay practice — meaning sessions are not currently Medicare-rebatable, and private health fund rebates are not available.
What that means in practice is that no GP referral is needed, no Mental Health Care Plan is required, and there's no waitlist — you can access support directly, on your terms, often within days.
Payments
Payment is processed securely through Halaxy at the time of booking or during your session. We accept all major cards.
Ready when
You are.
Use the booking calendar to choose a time that works for you. If you don't see a time that suits, get in touch directly and we'll find something that works.
Not sure where to start? Book the free 15-minute consultation first — it's a no-pressure way to ask questions and get a feel for how I work before committing to anything.
All sessions are conducted remotely — phone, video, or text. You'll receive a confirmation email with everything you need once your booking is confirmed.
Life happens —
here's how we handle it.
Cancellation Policy
I understand that things come up. My cancellation policy is designed to be fair to both of us, so that appointment times can be made available to others when they're not needed.
More than 24 hours notice
— no charge. Please cancel or reschedule via Halaxy as early as possible so the time can be offered to someone else.
Less than 24 hours notice
— a cancellation fee of 50% of the session fee may apply. I'll always use my discretion in genuine emergencies.
Non-attendance
— the full session fee applies if you don't attend and haven't contacted me beforehand.
Running late?
— please let me know as soon as possible. Sessions will still end at the scheduled time, but I'll always do my best to accommodate you.
Still have questions?
The FAQ has answers.
From what to expect in a first session to how text-based counselling works — the FAQ covers the questions people ask most before booking.